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FAQs

PLEASE READ THROUGH OUR FREQUENTLY ASKED QUESTIONS FOR MORE INFORMATION ABOUT LOVE HONOR.

 

WHAT CURRENCY ARE YOUR PRICES DISPLAYED IN?

All prices displayed on our website are in AUD Australian Dollar.  

 

WHAT SIZES ARE LOVE HONOR PRODUCTS DISPLAYED IN?

We are an Australian based label so all of our products are shown in Australian sizing. For more details on our sizing please refer to our size guide here: https://lovehonor.com.au/pages/size-chart

 

HOW CAN I TRACK MY ORDER?

Once your order has been shipped, you will receive a shipment notification email with your tracking number. You can track any orders shipped with Australia Post here: https://auspost.com.au/mypost/track/

 

DO YOU SHIP INTERNATIONALLY?

Yes! We ship all international orders outside of Australia via DHL Express & Australia Post. Please note these orders cannot be sent to a PO box address as your parcel will require a signature on delivery.


Please note that we do not cover customs taxes or duties for any international orders. For an estimate of customs charges that you may be charged in your country, you can visit: https://customsdutyfree.com/duty-calculator/

 

DO YOU ACCEPT REFUNDS?

LOVE HONOR will gladly refund, exchange or issue gift cards for full price items that are returned using the correct returns process. Refunds will be made to the original method of payment & do not include a refund of postage costs.

For more information about our returns policy, please visit the Returns & Exchanges page.

 

WHAT PAYMENT METHODS TO YOU ACCEPT?

We accept payment via Visa, MasterCard & PayPal. We also accept payments via Afterpay.

Depending on the device you are using, ApplePay may also be available to you.

 

DO YOU OFFER REFUNDS ON SALE ITEMS?

Sale & discounted items are valid for an exchange* or gift card. Unfortunately we cannot offer refunds for change of mind on sale & discounted items.

*Exchanges are subject to availability.

 

WHEN IS YOUR ONLINE CUSTOMER CARE TEAM AVAILABLE?

Our online team is based in Sydney, Australia & our hours of business are Monday- Friday, 9.30 am until 4:30pm (AEST).

The online customer service team work hard to respond to all enquires within 48 hours of receiving your enquiry. Please bear with us during busy periods such as sale & holiday periods as we will have an above average number of enquiries to respond to.

 

WHEN DOES MY GIFT CARD EXPIRE?

Gift cards purchased as a gift are valid for 12 months from the date that they have been issued to the customer. 

 

DO YOU OFFER CUSTOM MADE OR MADE TO ORDER DRESSES?

All of our dresses are currently RTW (ready to wear) and can be ordered from our online store for immediate delivery. In the near future we will take 'Made To Order' orders based on existing styles from our collections in standard LOVE HONOR sizing. This service will allow you to order your dress in a range of stock colours. This service is not a custom design service and will require a minimum production lead time of 6-10 weeks. Fabric swatches will be available upon request. We do not offer alterations with this 'Made To Order' service. 

WHAT IS MADE TO ORDER? 

'Made To Order' means your dress will be created brand new for you and made in your choice of colour and size to be delivered within 6-10 weeks dependant on the fabric availability. Rush orders available at an additional surcharge.  

CAN I ORDER MY BRIDESMAID DRESSES IN A COLOUR NOT AVAILABLE ONLINE? 

Yes! This is why we will be offering a 'Made To Order' service because we know each Bride has her own taste and what we have in stock may not be a suitable option. For Bridal Party orders, it is best to place your order together so that we can ensure the dresses will all be the same colour and cut from the same dye lot of fabric. The Fabric colours can change slightly due to dying of the fabric at different times so if you do need a number of dresses to match we recommend ordering all dresses in one purchase order & including the Brides Name so we know the orders are for the same party. 

CAN I RETURN OR CANCEL MY 'MADE TO ORDER' ORDER? 

Unfortunately we do not accept returns or cancelations on our "Made To Order' service as these dresses have been produced specially for you. All payments for this service must be made at the time of placing your order. If for any reason you have any issues with your order please notify us with 5 business days of receiving your order and we can assist you in any way possible to resolve the issue. 

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