RETURNS & EXCHANGES
FULL PRICE RETURNS
We want you to be completely satisfied with your online purchase. If you are unhappy with your online purchase, we’ll gladly accept a return of any full priced item subject to the following conditions:
- The item must be returned within 7 days of purchase together with original proof of purchase. We suggest all items are tried on as soon as they are received to ensure you are able to return items within the returns timeframe;
- Items must be returned in original condition, unworn, unaltered, unwashed and with their tags attached.
To return an item, we need to provide you with a RMA Number. Please complete the RETURN REQUEST HERE.
Our Customer Care Team will reply with your RMA Number within two business days. You will need to fill out the returns form - any returns without a form will not be able to be processed. RETURN FORM HERE.
- Your RMA Number must be clearly marked on the front of your returned parcel. If our warehouse cannot identify this number on the outside of your parcel it may be returned to you.
- For a refund, your return must be in original condition with their tags attached.
Returned merchandise should include the all original packaging and be in the original condition as when it was received.
Please note: International Returns cannot be over $1000, if so please ship these separately as LOVE HONOR is not responsible to pay duties to receive the goods. If there is a charge it will be deducted from your final refund.
Upon receipt of the items, they will undergo a quality review and once cleared, you will receive a refund or credit note for the purchase price (excluding original shipping cost) directly to the original method of payment used for purchase. We endeavour to process refunds as soon as they are received but please allow up to 5 business days for returns to be processed. You will receive email notification of the status of your refund once finalised.
We do not refund initial shipping charges for items returned, other than for faulty items. LOVE HONOR is not liable for the loss of garments being returned. We recommend using a traceable delivery method and taking note of your tracking number.
Due to the limited nature of our pieces, we do not offer exchanges on any items. If you would like a different size or item, we recommend purchasing the new item and following the returns process for a refund for Full Price items. SALE items will receive a credit which can be used towards your next purchase.
HOW LONG WILL IT TAKE TO PROCESS MY RETURN?
- For refunds please allow between 5-7 business days for your refund to be processed from the date we receive back your item. Please allow between 3-5 business days for the funds to clear back into your method of payment.
- Any customs charges (overseas customers) are the responsibility of the customer.
- LOVE HONOR reserves the right to deny a refund or exchange if the merchandise does not meet our returns policy requirements once assessed. If a returned item is denied, the goods will be returned to the customer.
- Garments that are returned as ‘faulty’ will be inspected immediately they are received and an email notifying you of the outcome will be sent within 5 days.
Goods are deemed faulty if:
a) the goods are damaged when the customer receives them
b) the goods show a distinct manufacturing fault
- Please note that garments that are damaged as a result of wear and tear are not considered faulty.
- Garments that have been altered or garments that have any attempt at repair made by the customer or registered alteration specialist will be refused.
Once an item has been confirmed as faulty we will process either a refund or exchange.
- STORE CREDIT: Please allow up to 5 business days for processing.
Note: Refunds are processed as reversals of the original payment, ie. If paid via credit card, we will refund to the same credit card. If paid via PayPal, we will refund to your PayPal account.