- Full-priced goods in a saleable condition, unworn, and with original tags attached may be exchanged for a different size or style (where available), or returned for a credit note valid for 12 months.
- Please arrange your return request within 7 days of receiving your order.
- The item must be returned within 14 days of your placing your order together with original proof of purchase. We suggest all items are tried on as soon as they are received to ensure you are able to return items within the returns timeframe.
- We observe the right to deny refunds if the merchandise returned fails to meet our return policy requirements which is in keeping with Fair Trading laws.
- Orders cannot be cancelled after the order has been placed.
To return an item, we need to provide you with a RMA Number. Please complete the RETURN REQUEST HERE.
Our Customer Care Team will reply with your RMA Number within two business days. You will need to fill out the returns form - any returns without a form will not be able to be processed. RETURN FORM HERE.
- Your RMA Number must be clearly marked on the front of your returned parcel. If our warehouse cannot identify this number on the outside of your parcel it may be returned to you.
- A refund will only be provided if your goods are faulty or damaged during shipping and cannot be repaired or replaced.
Returned merchandise should include the all original packaging and be in the original condition as when it was received.
Please note: International Returns cannot be over $1000, if so please ship these separately as LOVE HONOR is not responsible to pay duties to receive the goods. If there is a charge it will be deducted from your final refund.
Upon receipt of the items, they will undergo a quality review and once cleared, you will receive a refund or credit note for the purchase price (excluding original shipping cost) directly to the original method of payment used for purchase. We endeavour to process refunds as soon as they are received but please allow up to 5 business days for returns to be processed. You will receive email notification of the status of your refund once finalised.
We do not refund initial shipping charges for items returned, other than for faulty items. LOVE HONOR is not liable for the loss of garments being returned. We recommend using a traceable delivery method and taking note of your tracking number.
- For Store Credits & Exchanges please allow between 5-7 business days for your returned item to be processed from the date we receive your item back.
- Garments that are returned as ‘faulty’ will be inspected immediately they are received and an email notifying you of the outcome will be sent within 5 days.
Goods are deemed faulty if:
a) the goods are damaged when the customer receives them
b) the goods show a distinct manufacturing fault
- Please note that garments that are damaged as a result of wear and tear are not considered faulty.
- Garments that have been altered or garments that have any attempt at repair made by the customer or registered alteration specialist will be refused.
Once an item has been confirmed as faulty we will process either a refund or exchange.
In the event we have made an error on your order or your item is deemed as having a manufacturing fault that cannot be repaired or replaced, all monies will be refunded back into the account used to make the original purchase. Shipping costs are non refundable. Items that have been worn will not be refunded unless a manufacturing fault is determined.
- Any garments returned to us with makeup/fake tan, unacceptable odour, deodorant stains or any other markings/stains will be sent back to the customer.
- Any customs charges (overseas customers) are the responsibility of the customer.
- LOVE HONOR reserves the right to deny a refund or exchange if the merchandise does not meet our returns policy requirements once assessed. If a returned item is denied, the goods will be returned to the customer.
- STORE CREDIT: Please allow up to 5 business days for processing.
Note: Refunds are processed as reversals of the original payment, ie. If paid via credit card, we will refund to the same credit card. If paid via PayPal, we will refund to your PayPal account.